Privacy Policy

1. Introduction

Welcome to PalmsTrack! Privacy is a top priority, and every effort is made to protect personal information. This Privacy Policy explains how data is collected, processed, stored, and shared when accessing or using the PalmsTrack website, software, and related services (collectively, the “Service”). It also outlines the rights available under GDPR and other applicable laws. By using PalmsTrack, acceptance of these practices is confirmed. If any part of this policy does not work for an individual, the Service should not be used.

2. Information Collected

a. Information Provided Directly

• Account Information: When an account is created, details such as name, email address, and other profile information are collected.
• Email Submissions: When contact is made through forms, support requests are submitted, or updates are signed up for on PalmsTrack.com, information including name, email address, and message content may be collected.
• Feature Requests and Surveys: Information provided during surveys or feature requests may be collected.

b. Information Collected Through the Plugin

• Subscription Data: The PalmsTrack plugin processes subscription details such as subscription names, renewal dates, costs, and service categories to offer useful tracking and reporting features.
• Account Configuration Data: Any preferences, tags, or notes added within the plugin may be stored locally on a WordPress site or on PalmsTrack servers if cloud-based features are enabled.

c. Automatically Collected Information

• Website Usage Data: When visiting PalmsTrack.com, non-identifiable information such as IP address, browser type, pages visited, and referral sources may be collected to enhance the experience.

d. Additional Data Collection

• Insights and Analytics Data: Data from the subscription process and usage metrics is collected only when explicit consent is provided each time insights are requested. This includes:
  • Subscription Details: The selected plan (subscription or one-time purchase) to understand usage trends.
  • Usage Metrics: Aggregated information on interactions with the Service.
  • Anonymization: Personal identifiers are removed or anonymized before analysis.

e. Cookies and Tracking Technologies

Cookies and similar tracking technologies are used on PalmsTrack.com to improve the experience, analyze traffic, and personalize content. For more details, please refer to the Cookie Policy section below.

3. Legal Basis for Data Collection (GDPR Compliance)

Data is collected and processed based on one or more of the following lawful bases:

• Consent: When explicit permission is provided (for example, by signing up for email updates or giving consent for insights).
• Contractual Necessity: When processing is essential to provide the requested Service.
• Legal Obligation: When compliance with legal requirements is needed.
• Legitimate Interest: For purposes such as service improvement, analytics, and security, while protecting individual rights.

4. How Information Is Used

• Service Provision: To operate, maintain, and improve PalmsTrack; process transactions; and manage accounts.
• Customer Support: To respond to inquiries and provide technical support.
• Service Improvement: To analyze usage data, optimize the Service, develop new features, and enhance performance.
• Communication: To send updates, newsletters, or promotional messages (only when permission is granted).
• Compliance: To meet legal and regulatory obligations.

5. Data Sharing and Third-Party Access

PalmsTrack does not sell, rent, or trade personal data for marketing purposes. However, data may be shared in the following cases:

• Service Providers: Trusted third parties that assist with payment processing, hosting, analytics, and support are contractually required to maintain confidentiality.
• Legal Authorities: When disclosure is necessary to comply with legal obligations or valid legal processes.
• Business Transfers: In connection with mergers, acquisitions, or asset sales, personal data may be transferred as part of the transaction.

6. Data Security and Retention

PalmsTrack employs appropriate technical and organizational measures to protect personal data from unauthorized access, disclosure, alteration, or destruction.

6.1 Data Retention

Personal data is retained only for as long as necessary to meet the purposes for which it was collected and to comply with legal obligations. Retention periods vary depending on the type of data and the purpose of processing.

7. Rights and Choices

• Access and Correction: Request a copy of personal data and ask for corrections if necessary.
• Portability: Request that data be provided in a portable format (e.g., CSV).
• Deletion Requests: Request deletion of personal information, subject to applicable conditions.
• Opt-Out: Unsubscribe from marketing communications by replying with “unsubscribe.”
• Right to Withdraw Consent: Consent for data processing may be withdrawn at any time without affecting the lawfulness of earlier processing.

To exercise any of these rights, please contact PalmsTrack at [email protected].

8. Data Breach Notification

In the event of a data breach that poses a risk to individual rights and freedoms, PalmsTrack will notify affected individuals and the relevant supervisory authority within 72 hours of detection, in accordance with GDPR requirements.

9. International Data Transfers

When PalmsTrack is accessed from outside the European Economic Area (EEA), personal data may be transferred, stored, and processed in countries outside the EEA. Such transfers follow GDPR guidelines and include appropriate safeguards (for example, Standard Contractual Clauses).

10. Contact Information

For any questions or concerns regarding this Privacy Policy, please contact PalmsTrack at:

11. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in data processing practices or legal requirements. The latest version will always be available on PalmsTrack.com, and significant changes will be communicated as necessary.

12. Cookie Policy

Cookie Policy

PalmsTrack.com uses cookies and similar tracking technologies to enhance the user experience, analyze traffic, and personalize content. These small data files are stored on devices and help improve the Service.

Cookie Policy Details:

• Essential Cookies: These cookies are necessary for website functionality and security. They ensure that the site operates as intended.
• Analytics Cookies: Google Analytics is used to collect anonymous data on website usage—such as visitor count, page views, and user behavior. This information is used solely to help improve the Service and understand how visitors interact with the site.
• Advertising Cookies: These cookies help deliver personalized advertisements and measure the effectiveness of marketing campaigns.

By continuing to browse PalmsTrack.com, acknowledgement and agreement to the use of cookies is confirmed. Cookie preferences can be managed via browser settings at any time.